Acceptable Use Policy

Introduction

This Acceptable Use Policy ("AUP") governs your use of Inteliworks services, including our AI automation agents, APIs, and related features. This AUP is part of our Terms of Service.

By using our Service, you agree to comply with this AUP. We may update this policy at any time, and continued use of our Service constitutes acceptance of any changes.

1. Prohibited Activities

You may not use Inteliworks to:

1.1 Illegal Activities

• Violate any applicable law, regulation, or legal obligation
• Engage in fraud, identity theft, or financial crimes
• Facilitate money laundering or terrorist financing
• Distribute illegal content, including child exploitation material
• Violate export control or sanctions laws
• Infringe on intellectual property rights of others

1.2 Spam and Abuse

• Send unsolicited bulk messages (spam)
• Send messages without valid unsubscribe mechanisms
• Use purchased, rented, or scraped email lists
• Engage in email bombing or flooding
• Create fake accounts or impersonate others
• Manipulate or artificially inflate engagement metrics

1.3 Harmful Content

• Generate or distribute malware, viruses, or malicious code
• Create content that promotes violence, terrorism, or self-harm
• Generate hate speech, harassment, or discriminatory content
• Produce sexually explicit or pornographic content
• Create deepfakes or misleading synthetic media without disclosure
• Spread disinformation or deliberately false information

1.4 Security Violations

• Attempt to gain unauthorized access to systems or data
• Probe, scan, or test system vulnerabilities without authorization
• Interfere with or disrupt our Service or infrastructure
• Circumvent security measures or access controls
• Use the Service to attack third-party systems
• Reverse engineer, decompile, or disassemble the Service

1.5 Privacy Violations

• Collect personal information without proper consent
• Process sensitive personal data inappropriately
• Share or sell user data to third parties without authorization
• Violate applicable privacy laws (GDPR, CCPA, etc.)
• Track or surveil individuals without consent

2. AI-Specific Guidelines

When using our AI agents, you must:

2.1 Responsible AI Use

• Human Oversight: Maintain human review of AI outputs before taking consequential actions
• Transparency: Disclose AI involvement when required by law or industry standards
• Accuracy: Verify AI-generated information before relying on it for important decisions
• Bias Prevention: Monitor for and address potential biases in AI outputs

2.2 Prohibited AI Uses

• Generate content that impersonates real individuals without consent
• Create AI-generated reviews, testimonials, or endorsements without disclosure
• Use AI to make automated decisions with legal effects without human review
• Develop autonomous weapons or surveillance systems
• Generate content designed to manipulate elections or democratic processes
• Use AI for predictive policing or discriminatory profiling
• Attempt to extract training data or model weights

2.3 Industry-Specific Requirements

If you use our Service in regulated industries, you must:

• Healthcare: Not use AI outputs as medical advice; comply with HIPAA
• Finance: Comply with financial regulations; maintain required disclosures
• Legal: Not use AI outputs as legal advice; maintain attorney oversight
• Education: Disclose AI assistance as required by institutions

3. Resource Usage

To ensure fair access for all users:

• Do not exceed rate limits or usage quotas for your plan
• Do not use automated tools to circumvent usage restrictions
• Do not share accounts or credentials with unauthorized users
• Do not resell or redistribute access without authorization
• Report any performance issues rather than implementing workarounds

4. Third-Party Integrations

When connecting third-party services:

• Comply with the terms of service of connected platforms
• Only connect accounts and services you are authorized to use
• Ensure you have necessary permissions to access and process data
• Do not use integrations to circumvent platform restrictions
• Report any unauthorized access or security incidents promptly

5. Compliance Obligations

You are responsible for:

• Complying with all laws applicable to your use of the Service
• Obtaining necessary consents from individuals whose data you process
• Implementing appropriate security measures for data you handle
• Responding to data subject requests (GDPR, CCPA, etc.)
• Maintaining records required by applicable regulations
• Notifying us of any legal requirements that may affect your use

6. Enforcement

6.1 Monitoring

We may monitor use of the Service to ensure compliance with this AUP. Monitoring may include automated detection systems and manual review when necessary.

6.2 Violations

If we determine you have violated this AUP, we may:

• Issue a warning
• Temporarily suspend your access
• Permanently terminate your account
• Remove or disable violating content
• Report violations to law enforcement
• Pursue legal action

6.3 Appeals

If you believe your account was suspended or terminated in error, you may appeal by contacting appeals@inteliworks.io within 30 days. Include your account information and a detailed explanation.

7. Reporting Violations

If you become aware of any violation of this AUP, please report it to:

• Email: abuse@inteliworks.io
• Subject: AUP Violation Report

Please include as much detail as possible, including screenshots, URLs, and any other evidence of the violation.

8. Contact Us

For questions about this Acceptable Use Policy, contact us:

• Email: legal@inteliworks.io
• Address: Inteliworks, Inc., 123 Innovation Drive, Wilmington, DE 19801