General Questions Pricing & Billing Free Trials Security & Privacy Integrations Support

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General Questions

What is Inteliworks?

Inteliworks is a platform that provides pre-built AI agents for business automation. Our agents can qualify leads, respond to customer inquiries, schedule appointments, and much more - all without writing code.

Do I need technical skills to use Inteliworks?

No! Our platform is designed for non-technical users. You can deploy and configure agents using our visual interface. For advanced customizations, we do offer API access for developers.

How are Inteliworks agents different from chatbots?

Traditional chatbots follow scripted responses. Our AI agents use advanced language models to understand context, make decisions, and take actions across your business tools. They can handle complex, multi-step workflows automatically.

What AI models do you use?

We use state-of-the-art language models from leading AI providers, optimized for business tasks. Our models are regularly updated to provide the best performance and accuracy.

Pricing & Billing

How does pricing work?

Each agent has its own monthly subscription price, typically ranging from $49 to $199/month depending on complexity. You only pay for the agents you use. Volume discounts are available for 5+ agents.

Are there any usage limits?

Most agents include generous usage limits suitable for small to medium businesses. Enterprise plans offer unlimited executions. Check each agent's pricing page for specific limits.

Can I cancel anytime?

Yes! All subscriptions are month-to-month with no long-term commitment. Cancel anytime from your dashboard - your agent will remain active until the end of your billing period.

Do you offer annual billing?

Yes, annual billing is available at a 20% discount. Switch to annual billing anytime directly from the pricing page or your dashboard — no need to contact sales.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and can arrange invoicing for enterprise customers.

Free Trials

How does the free trial work?

Every agent comes with a 14-day free trial. You get full access to all features with no credit card required. At the end of the trial, you can subscribe to continue or your agent will be paused.

What happens when my trial ends?

We'll send you reminders before your trial ends. If you don't subscribe, your agent will be paused (not deleted). You can reactivate it anytime by subscribing.

Can I trial multiple agents?

Yes! You can trial up to 3 agents simultaneously. This lets you find the perfect combination for your workflow.

Is the trial really free?

Yes, completely free. No credit card required to start. No hidden fees. No automatic charges.

Security & Privacy

Is my data secure?

Absolutely. We use bank-level encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Our infrastructure is hosted on enterprise-grade cloud providers with industry-standard security.

Do you store my customer data?

We process data only to execute your workflows. By default, we retain execution logs for 30 days for debugging purposes. You can request immediate deletion or configure shorter retention periods.

Are you GDPR compliant?

Yes, we are fully GDPR compliant. We offer Data Processing Agreements (DPAs) and can accommodate data residency requirements for enterprise customers.

Can I see your security certifications?

Yes, we can provide our security documentation and security questionnaire responses upon request. Contact our security team at security@inteliworks.com.

How do you handle API keys and credentials?

All credentials are encrypted using industry-standard key management. We use OAuth where possible, and API keys are stored in isolated, encrypted vaults. Your credentials are never logged or exposed in execution histories.

Integrations

What tools do you integrate with?

We integrate with 50+ popular business tools including Slack, HubSpot, Salesforce, Gmail, Zendesk, Shopify, and more. New integrations are added regularly based on customer feedback.

Can I connect custom tools?

Yes! Our webhook system lets you connect any tool that can send HTTP requests. We also offer a REST API for building custom integrations.

Do integrations cost extra?

No, all integrations are included with your agent subscription. There are no per-integration fees.

What if I need an integration you don't have?

Let us know! We prioritize new integrations based on customer demand. Enterprise customers can request custom integrations as part of their plan.

Support

What support is included?

All plans include email support with 24-hour response times. Premium and enterprise plans include priority support with 4-hour response times and dedicated success managers.

Do you offer onboarding help?

Yes! We offer free onboarding calls for new customers. Book a 30-minute session with our team to get personalized setup help.

Is there a community or forum?

Yes, join our community Slack workspace to connect with other users, share workflows, and get tips. Link available in your dashboard.

What are your support hours?

Our support team is available Monday-Friday, 9am-6pm EST. Enterprise customers have access to 24/7 emergency support.

Still have questions?

We're always happy to help. Reach out and we'll get back to you within 24 hours.