The Intercom integration connects your AI agents directly to your Intercom workspace β
creating conversations, replying to customers, updating user attributes, and routing
conversations to the right team when human escalation is needed.
β¨ What Your Agents Can Do
β Create new conversations from AI sessions
β Reply to existing conversations as an admin
β Update custom user/contact attributes
β Retrieve full conversation history
β Tag and assign conversations
β Receive webhook events on new messages
Updating User Attributes
Agents can update any custom Intercom contact attribute via the updateUserAttributes action:
// Example payload
{
"userId": "6123abc",
"attributes": {
"support_tier": "premium",
"last_ai_session": "2026-03-14",
"escalation_count": 2
}
}
Ready to connect Intercom?
Under 3 minutes. Your agents handle conversations automatically.
Connect Intercom β